Returns & Exchanges

Returns, Exchanges And Refunds

 

  • All items are unconditionally guaranteed against defects in materials and workmanship.
  • Exchanges will not be accepted without prior authorization. All exchanges must be authorized by Pagan Presence, Inc. Authorized exchanges will incur a 20% restocking fee plus shipping and handling charges.
  • Returns will not be accepted without prior authorization. All returns must be authorized by Pagan Presence, Inc. Authorized returns will incur a 20% restocking fee. Shipping and Handling charges are non-refundable.
  • Refused Delivery of Order(s) - Orders that have shipped and delivery is refused will be refunded the dollar amount of the merchandise less a 20% restocking fee. As in authorized returns the shipping and handling charges are not refundable. Please note refunds on orders where delivery was refused will be issued once we have received the package back.
  • Items returned for exchange or refund must be in the original packaging and in re-saleable condition.
  • Custom made items are not returnable.
  • Tarot & Oracle Decks, Music CD's, cassette tapes, VCR tapes, DVD's and Books are not returnable for exchanges and/or refunds.